Shipping policy

We currently ship within the United States only.

Processing time: Orders are typically processed within 1-2 business days before shipping.

Shipping time: Once shipped, delivery typically takes 2-8 business days depending on the product and your location. You'll receive a tracking number via email as soon as your order ships.

Shipping cost: A flat shipping rate of $4.99 applies to all orders.

Multiple items: If your order contains multiple products, items may ship separately from different fulfillment centers and could arrive on different days. This is normal — you'll receive tracking information for each shipment.

Order tracking: If you haven't received tracking information within 3 business days of placing your order, please reach out to us at [your email] and we'll look into it right away.

Delivery issues: GentleStride is not responsible for delays caused by the shipping carrier, incorrect address information provided at checkout, or other circumstances outside our control. If your package is marked as delivered but you haven't received it, please contact us so we can help resolve the issue.